Refund policy

 

DRIP SHIFT – Exchange, Replacement, Refund, Shipping & Delivery Policy

At DRIP SHIFT, customer satisfaction is our priority. Please read our policy carefully before placing an order.

Exchange Policy

All products purchased from https://shopdripshift.com/ are eligible for exchange within 7 days of delivery only under the following conditions:

  • The item received is faulty, damaged, or defective at the time of delivery.
  • The item received is incorrect or does not match the product ordered.

You must notify us within 3 days of receiving your parcel by contacting our customer support.

Email: shopdripshift@gmail.com

WhatsApp / Phone: +92 312 2782838

All exchange requests are reviewed on a case-by-case basis to ensure a fair resolution for both the customer and DRIP SHIFT.

Important – Unboxing Video is Mandatory

To claim any missing item, damaged product, wrong product, or any other delivery-related issue, you must provide a complete unboxing video.

The video must clearly show:

  • The parcel before opening.
  • The courier shipping label with the Order Number clearly visible.
  • The parcel being opened in one continuous recording (without cuts or edits).
  • Every product received inside the parcel.

No claim regarding missing items, damaged products, incorrect products, or shortages will be accepted without a complete unboxing video.

DRIP SHIFT will not be responsible for any such claims if the required unboxing video is not provided.

Replacement Policy

If your replacement request is approved:

  • You must first return the product to the address provided by our customer support team.
  • The replacement process will begin only after we receive and inspect the returned parcel.
  • Once the returned product passes our quality inspection, a replacement parcel will be dispatched.

Replacement requests are accepted only for products that are defective, damaged, or incorrectly delivered by DRIP SHIFT.

Exchange Conditions

Exchange requests will not be accepted in the following cases:

  • The request is made after 7 days of delivery.
  • The issue is reported after 3 days of receiving the parcel.
  • The product has been used, washed, stained, or damaged after delivery.
  • The product has been altered, repaired, or tampered with.
  • Original tags, labels, packaging, or accessories are missing.
  • The product was purchased during a Sale, Clearance, or Promotional Offer (unless a wrong or defective item was delivered).
  • Graphic Printed Tops and Graphic Printed Bottoms are not eligible for exchange unless the item received is defective or incorrect.

Size Exchange Policy

If you wish to exchange a product due to a size issue:

  • The product must be unused, unwashed, and in its original condition with all tags attached.
  • The customer must return the parcel to the address provided by DRIP SHIFT.
  • Once the returned parcel is received and approved, the new size will be dispatched.
  • Customers are responsible for both return shipping charges and re-delivery charges for size exchanges.

Shipping & Delivery

At DRIP SHIFT, we strive to deliver your orders as quickly as possible.

Delivery Time

  • Karachi: 2–3 Working Days
  • All Other Cities in Pakistan: 4–6 Working Days

Delivery times are estimates and may vary during:

  • Public Holidays
  • Sale Events
  • Weather Conditions
  • Courier Delays
  • Remote Delivery Areas

Shipping Charges

  • Shipping charges are calculated at checkout.
  • If the exchange is requested because of size, color preference, or customer choice, the customer will bear:
    • Return courier charges.
    • Re-delivery courier charges.
  • If DRIP SHIFT has delivered the wrong, damaged, or defective product, shipping charges will be handled by DRIP SHIFT after verification.

Refund Policy

If DRIP SHIFT is unable to resolve your issue through an exchange or replacement, a refund may be issued.

To process a refund:

  1. Contact our customer support.
  2. Return the parcel to the address provided by our team.
  3. Once the returned parcel is received, it will undergo a quality inspection.
  4. If the product is found unused, undamaged, untampered, and in its original condition, the refund will be processed.

Please note:

  • Shipping charges are non-refundable.
  • Cash on Delivery (COD) handling charges, if applicable, are non-refundable.
  • Refunds are processed only after successful inspection of the returned product.

Products Not Eligible for Exchange or Refund

The following products are not eligible for exchange or refund unless they are defective or incorrectly delivered:

  • Graphic Printed T-Shirts
  • Graphic Printed Shirts
  • Graphic Printed Hoodies
  • Graphic Printed Sweatshirts
  • Graphic Printed Bottoms
  • Sale Items
  • Clearance Items
  • Promotional or Discounted Products

Contact Us

For any exchange, replacement, refund, or delivery-related queries, please contact us:

DRIP SHIFT Customer Support

Website: https://shopdripshift.com/

Email: shopdripshift@gmail.com

WhatsApp / Phone: +92 312 2782838